Frequently Asked Questions
Everything you need to know about your Gossamer experience.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes provided for that garment.
Are Gossamer garments sustainably produced?
Yes, we prioritize ethical manufacturing and sustainable materials. We work exclusively with certified factories that ensure fair wages and use organic or recycled fibers whenever possible to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Gossamer pieces?
To maintain the longevity of your clothing, we recommend following the care label instructions. Generally, washing in cold water and laying flat to dry is the best way to preserve fabric integrity and color.